Timbo's Transport
"The Best Move You Will Ever Make!"
Frequently Asked Questions
Moving often comes with questions, especially around pricing, timing, and logistics. We believe clear answers reduce stress, so we have outlined the most common questions we receive below.
1. How do I obtain a quote for my move? Is there any charge for this?
You can call us at (519) 591-0124 or email us at sales@timbostransport.com to obtain a free quote. In order to provide an all inclusive flat rate quote for a long distance
move, we require a list of furniture items and/or the number of boxes
you have. We also need a description of the loading and unloading
situations, such as whether the move involves an apartment with or
without an elevator, a house, or a storage unit. For local moves,
hourly pricing applies.
2. Will I be able to receive a receipt for services in order to claim
moving expenses?
Yes. Since we are a registered business within the Province of
Ontario, we can provide a receipt of service for you to claim the
expense of your move.
3. Are there any additional fees or charges on top of the quoted rates?
No. There are no additional fees of any sort on top of the quoted rates, whether you are being charged hourly for local service or a flat rate for long distance service. This is part of what makes us unique in the moving industry.
4. I have a long distance move. If my move is delayed due to traffic, will there be any additional charges?
No. We provide a flat rate quote on long distance moves so you can budget accordingly and avoid surprises. Moving can be stressful, and our goal is to make the loading, transport, and unloading of your belongings the easiest part of your move.
5. Do I need to make a deposit for my booking?
No deposit is required. Upon booking, the only information we need is your name, the pickup and delivery addresses, and a contact number where you can be reached on the day of your move.
6. Is there a cancellation fee at your moving company?
We understand that unforeseen circumstances can arise that may require you to cancel or adjust your move date. If this happens, we ask that you notify us as soon as possible so we can make the necessary arrangements. If cancellation takes place less than one week prior to the scheduled move date, you may be subject to a 30 percent cancellation fee.
7. I have a rush move. How much notice do I need to give?
We are available 24 hours a day, 7 days a week. If we have availability,
we can offer same day moving or delivery services.
8. I am in need of moving supplies in order to prepare for the move. Where can I find these?
If you are located in Toronto, Ottawa, or Montreal, you can visit www.movingboxes.ca for more information on moving supplies.
9. Who will I be dealing with throughout my move?
You will be dealing directly with the same person from quote to delivery. We do not hand your move off to subcontractors or rotating crews. This ensures clear communication and accountability from start to finish.
